Job Title: Member Services Coordinator
Location: Remote – Home Office
Position Type: Contract Position through the end of June 2025
Reports To: Katie Bice, Membership and Communications Manager
Job Summary: Water Ski and Wakeboard Canada is seeking an experienced, dedicated and enthusiastic Member Services Coordinator to join our team. The successful candidate will be responsible for managing member relations, providing exceptional customer service, and supporting the overall membership experience. This includes being the subject matter expert for our EMS system, and all systems in the EMS. This will include setting up and supporting events. Working with the EMS system administrators and the IWWF EMS system administrators. They will provide training and support to individual members, PSOs, Clubs and Schools regarding use of the membership system.
Key Responsibilities:
- Member Support: Respond to member inquiries via phone, email, and in-person, providing timely and accurate information.
- Membership Management: Maintain and update the membership database, process new memberships, renewals, and cancellations. Provide training and support to all users of the system.
- EMS assistance with all systems: This will include supporting members with setting up events in the system. Liaison with individuals, officials, coaches, HP managers re. data and information maintained within the system.
- Support Members in registration for events: Assist in the planning and execution of member events, including competitions, workshops, and social gatherings.
- Communication: Develop and distribute member communications, including newsletters, updates, and promotional materials PRN.
- Feedback Collection: Gather and analyze member feedback to improve services and programs.
- Administrative Tasks: Perform general administrative duties, such as filing, data entry, and record-keeping re. Membership.
- Quality Improvement: Work with WSWC stakeholders, and the EMS provider to identify and improve inefficiencies in the system.
- Liaison with EMS Provider: Work very closely with the EMS provider on product improvement / enhancement.
Qualifications:
- Education: Degree in Business Administration, Sports Management, or a related field preferred but not required. Extensive work / volunteer experience in sport with EMS will be considered as equivalent to a degree or diploma.
- Experience: Minimum of 4 years of experience in working with WSWC’s membership system. Preference will be given to those who have had extensive personal experience using the system individually and at a Provincial (PSO) and Club or School level.
- Skills: Excellent communication and interpersonal skills, strong organizational abilities, and proficiency in using Google drive and Microsoft products.
- Attributes: Friendly, proactive, and able to work independently as well as part of a team.
Benefits:
- Competitive salary
- Remote work, with flexible working hours
How to Apply: Send Resume to Krista@WSWC by Nov 22, 2024